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Category
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Description
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2013/2014 Achievement against Regional (RA) or
State Average (SA) or PwC Benchmark
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Goal
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Action
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When
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Who
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Finance
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Capital Expenditure per resident against
budget
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BSC $380
RA $500
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1st year $400
2nd year $450
3rd year $500
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Look at FFF Key Improvement Strategies to
ensure actions will support improving trends.
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Year 1
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Corporate & Community Services
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Rates and Annual Charges
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N/a
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Council able to report on separate revenue
sources of rates, annual charges and fees
Revenue Policy reviewed and adopted and
implementation commenced
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Improve data collection system to increase
accuracy in reporting
Review rates and charging policy at
beginning at next term of Council.
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Year 1
Year 2
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Corporate & Community Services
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Bachelor, certificate and diploma
qualifications of finance personnel
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BSC 21%
SA 34%
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Increase in percentage of staff with
tertiary qualifications
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Personnel encouraged to further their
studies
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Years 1, 2 & 3
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Manager Finance
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Finance function effort by process
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Increased understanding of benchmark
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Review benchmarked information and source
information to understand the data and determine whether further action
required
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Year 1
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Corporate and Community Services
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Finance Policy
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An integrated Finance Strategic Plan
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Link with FSPP Revenue Generating Policy
Review.
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Year 1
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Corporate and Community Services
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Electronic Delivery of rates notices
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BSC 31%
RA 48%
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Year
1 – 36%
Year
2 – 42%
Year
3 – 50%
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Promotion and Engagement
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Years 1, 2 & 3
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Corporate and Community Services
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|
Leveraging technology for developing
financial reports
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BSC 41%
RA 40%
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Self service online reporting and/or BI
applications are used
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Process mapped
Implementation commenced
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Year 1
Year 2
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Corporate and Community Services
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Governance
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Customer Service
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RA 2.6/10000 residents
BSC 1.9/10000 residents
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Customer Service review, improvement and
investment
Improved understanding of customer
requirements
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Service Review - Customer Services
Voice of Customer data collection systems
in place
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Year 1
Yr 2
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Organisation Development
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Operational Plan Actions
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BSC Actions Implemented 74%
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Actions Implemented:
Yr
1 85%
Yr
2 90 %
Yr
3 >90%
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Implement Operations Plan actions
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Years 1, 2 and 3
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Whole of Council
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Information Technology
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Expenditure on IT
(calculated per employee)
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RA $5,026
BSC $7,675
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Better understand the reasons for the
trending increase in expenditure and short-medium expenditure requirements.
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Interrogate the data and review spend
against IT strategy.
Develop an action plan to forecast IT
expenditure over the short-medium term.
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Year 1
Year 2
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Corporate and Community Services
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IT Priorities
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More than 87% of participants had different
IT priorities to BSC
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Better understand the reasons behind why
BSC’s priorities are different and when the priorities are likely to change
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Review IT strategy and confirm top 3
current priorities. Review those against benchmarking data and report with
recommendations the reasons for any differences.
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Year 1
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Corporate and Community Services
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Risk Management
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Risk Management Plan
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BSC: No
RA: Yes
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Risk Management Plan in place
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Develop Risk Management Plan
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Year 1
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Corporate and Community Services
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Workforce
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Workforce Planning
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Various
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Workforce Plan includes actions to address
identified opportunities.
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During review of Workforce Plan in
2015/2016 include actions addressing:
- Succession planning for management
positions;
- Gender equity, leadership development
for women in local government and professional development for female
workforce;
- Attraction and Retention of Gen Y
employees.
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Years 1 and 2
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Organisation Development Team
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Overtime (per EFT)
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RA 4.1%
BSC 5.6%
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Year 1: reduce from 5.6% to less than 5%
Year 2: reduce from 5% to less than 4.5%
Year 3: reduce from 4.5% to less than 4%
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Finance Team will set and distribute
targets for each Team (Manager level).
Active management to reduce overtime as a
percentage of wages to better than median.
Monthly reporting with reasons when goal
not being achieving.
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Year 1
Years 1, 2 and 3
Years 1, 2 and 3
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Manager Finance
Managers and Directors
Managers and Directors
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Casual Labour Hire (as a percentage of
total expenditure on employees and agency costs)
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RA 2.6%
BSC 8.3%
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Year 1: reduce from 8.3% to less than 6%
Year 2: reduce to less than 4%
Year 3: reduce to no more than 2.5%
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Finance Team to review management of casual
labour data and set up systems in the general ledger to make it readily
accessible and able to be analysed in detail eg costs against salaries
budgets, compared with project costs or natural disaster response costs etc.
Monthly reports to Directors and Managers
Active management to reduce casual labour
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Beginning of Year 1.
Years 1, 2 and 3
Years 1, 2 and 3
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Manager Finance
Manager Finance
Directors & Managers
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Spans of Control (size of teams)
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BSC 4.2
PwC 6
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Review spans of control across all teams to
improve understanding of supervision requirements for different operations.
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Mapping of Spans of Control across Teams
complete
Recommendations adopted for inclusion in
future workforce planning initiatives
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Year 1
Year 2
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Organisation Development
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Long Service Leave:
Continued implementation of Long Service
Leave Policy
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BSC 25%
RA 28%
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% staff with balances in excess of 12 weeks
reduced to 20%
% staff with balances in excess of 12 weeks
reduced to 15%
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Develop leave management templates
Monitor and review leave balances monthly
Implement leave management plans where
necessary
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Year 1
Years 1, 2 and 3
Years 1, 2 and 3
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Organisation Development
Directors and Managers
Directors and Managers with support from
Organisation Development
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Formal Performance Appraisal
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RA 73%
BSC 37%
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% of Supervisors and above with Formal
Appraisal increased to 90%
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Directors and Managers to ensure that all
supervisory staff in their teams including themselves have a PPR plan in
place that is reviewed formally at least once per annum.
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Years 1, 2 and 3
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Directors and Managers with support from
Organisation Development
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Turn Over Rates in First Year
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RA 17.3%
BSC 21.6%
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Data broken down further to identify %
turnover arising from permanent appointments (ie not including traineeships
or short term vocation placements which by their very nature end in first 12
months)
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Review Data and report on outcomes with
recommendations as required
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Year 1
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Organisation Development
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