BYRON SHIRE COUNCIL

††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 13.9 - Attachment 1

BYRON BAY PAY PARKING SURVEY E2016/18399

PROPOSED QUESTIONS AND PURPOSE

 

This survey is in regard to the Pay Parking Meter Registration scheme which operates in Byron Bay as operated by Byron Shire Council. Completed surveys can be submitted at anytime via e-mail to: payparking@byron.nsw.gov.au Further details of the scheme are on Councilís website: http://www.byron.nsw.gov.au/byron-bay-pay-parking

 

Questions

Purpose

Q1. Do you have a pay parking exemption; i.e. an ePermit?

Yes, provide ePermit or licence plate number: ________

No, and postcode where I live most: ______. Go to Q13.†

Understand the response of permit holders versus non-permit holders, and limit response to one survey per person. Aids postcode analysis.

Q2. Before getting your ePermit had you seen, heard or read about it via any of the following sources? Tick all that apply:

Newspaper Radio Council website TV Facebook Letter from Council None of these options

Understand if information was obtained about the new system via such Ďformalí sources. If not, it can be presumed word of mouth informed applicant.

Q3. Did you contact Council before obtaining your ePermit? No (go to Q6), or Yes I contacted Council as follows (tick all that apply then go to Q4):

Phone call Visited the office E-mail/letter

Aids assessment of the information they did review (if any) and if the scheme itself and the options available were understood.†

Q4. As you did contact Council before obtaining your ePermit was it any of the following (tick all that apply):

general queries / more information needed, and/or

a specific query / question about the ePermit: Eligibility/criteria Cost/payment† How to obtain it Creating an account Other: _______________________

To understand why they made contact. If general query it is likely the information could have been obtained by sources cited in Q2. If specific, the respondent has opportunity to advise.

Q5. When you contacted Council did you get the information you were after? Chose either:

Yes, first time Yes, on reply, Yes, after several attempts or No, never did

To understand customer service response rates and level of knowledge in regard to information sought. Correlate with Q4.

Q6. Did Council staff complete your ePermit application?

Yes, when I: was at the office called or other; or

No, it was completed: online by my employer or unsure

Correlation and assist verify with Q3.

Q7. How long did it take to obtain your ePermit?

<10mins 10-20mins 20-30mins >30mins

Relates to previous questions. Help understand time to process applications.

Q8. Before getting the ePermit, did you previously have a Council parking coupon? Yes go to Q9No or Donít know go to Q10

Provides understanding of coupon Vs ePermit.

Q9. Did you upgrade from the parking coupon to the new ePermit?† No Yes Donít know what this means

Provides context for other questions, e.g. upgrades likely to have had a longer application processing time.

Q10. If you used the online application form, how would you summarise the process and information provided? Fast/understood it Ok/acceptable Slow/difficult None of these options, or Did not use the online form

Understand if online form is working to an acceptable level for the end user.

Q11. What could be improved or needs to change to make the online application form better: _________________

Open ended to understand if common suggestions/problems emerge.

Q12. Now that you have an ePermit, will you use the online form to renew it when due? Yes No Will try it Not sure

To determine if there is a cohort that is unwilling to use online, even if improvements were to be made.

Q13. What problem have you encountered at the meter? Tick all those that apply and indicate their frequency.

Never a problem or Initially Frequently Repeatedly

ePermit not recognised: once twice 3-5 times >5

Payment not recognised: once twice 3-5 times >5

No ticket printed: once twice 3-5 times >5

Couldnít read screen: sometimes nearly always

Meter not working: once twice 3-5 times >5

Queuing at the meter: rarely frequently always

Understand if any common problems emerge.

Q14. Do you visit Byron Bay less than you use to?

Yes, due to: pay parking time limits other reasons

No, I visit: about the same more often

Last time I was in Byron Bay was (month/year): ___________

See if pay parking deters visits which is further explored by Q15-18.

Q15. Before pay parking how often did you park in Byron Bay? Tick one option only.

every day most days most weekdays most weekends 2-3 times each week weekly fortnightly monthly 4-6 times a year occasional rarely

Establish base line for comparison within the survey and against such data collected for the parking study.

Q16. Before pay parking, my typical day in Byron Bay involved:

- parking for: <1 hour 1-2 hours 2-4 hrs 4+

- moving my vehicle: never once 2 times 3-5 >5

- parking: at the same location near it anywhere

- parking: at close or nowhere near where I wanted

As above, plus provide a basis to compare against meter data which is unable to show turnover for permit holders as meters default to maximum time limit. Duration of PAYG users however can be assumed by the amount paid.†

Q17. Since pay parking started, how often do you park in Byron Bay? Tick one option only.

every day most days most weekdays most weekends 2-3 times each week weekly fortnightly monthly 4-6 times a year occasional yet to do so

Can compare against Q15.

Q18. Since pay parking, my typical day in Byron Bay involves:

- parking for: <1 hour 1-2 hours 2-4 hrs 4+

- moving my vehicle: never once 2 times 3-5 >5

- parking: at the same location near it anywhere

- parking: at close or nowhere near where I wanted

Can compare against Q16 and meter data.

Q19. I typically park at or near: _________________ and:

- it is where I want to park: Yes No

- it has sufficient time limits: Yes No, I want: __ hours

- mostly use it for: work shop/cafe beach/recreation

Can be extracted and cross referenced with meter data, but also provides insight on time limits and purpose of trip to compare with parking study predictions.

Q20. Leave blank if you are unsure that since pay parking in Byron Bay has started you:

- have found it easier to park where I want: Yes No

- believe the streets are less congested: Yes No†

- am in general support of it Yes, unconditionally, No, not at all Yes, on the proviso that: ________________

To help establish the broader context of the respondents acceptance of the scheme and broader improvements.

Q21. Tick all that apply at present:

I work in Byron Bay I operate a business in Byron Bay I currently reside in the Byron shire I am Byron shire ratepayer I am a pensioner I operate or employed by a Byron shire based business

To understand the category of user. Will aid in understanding their response to other questions.†

Q22. Did you obtain your pay parking exemption through your place of employment or volunteering?

- No or Donít know, go to Q23. Yes, and as follows:

- who paid for it:† Me Work Donít know

- do you share the ePermit: Yes No Donít know

- do you manage the online account:† Yes No Donít know what that is. If yes, how could it be improved:______

Provide opportunity for those with an account to make specific comment.

Q23. Council is to make a swipe card available for a one-off purchase cost of $27.50 which can contain your licence plate number so you simply swipe the card at the meter to register your vehicle licence plate. If you are interested in receiving more details about it:

- Yes, SMS details to my mobile:___________

or email me at: ____________________________

- No, not interested or No, I will wait to hear more

Garner potential uptake of the card before buying the stock required.

Q24. What do you think could make the new pay parking scheme better? ________________________________

Allow open ended response which might help understand answers provided to above questions.

Q25. If you are interested in the results of this survey:†

- Yes, use contact details as given at Q23.

- Yes, send them to: __________________________

- No, not interested or No, I will wait to hear more

Provide for follow up.