Late Items Attachments of Extraordinary Meeting

2016-2017 OPERATIONAL PLAN

INFRASTRUCTURE SERVICES

Responsible Executive: Director Infrastructure Services

Total Budget:	Operating Revenue	Capital Revenue¹	Operating Expenditure	Capital Expenditure²
Total Budget:	$42,615,500	$17,191,000	$57,512,900	$52,124,600

1. Capital Revenue excludes transfers from Reserves.

2. Capital Expenditure excludes loan principal repayments and transfers to Reserves.

Supervision and Administration

Responsible Officer: Director Infrastructure Services

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$178,300	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
1	Deliver the Operating Maintenance and Capital Works Programs	Complete Works	90%	51

Asset Management Planning

Responsible Officer: Manager Major Projects and Asset Management

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$121,100	$1,353,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Various
Lot 12 Bayshore Drive Byron Bay Remediation	913,300
Implement Station St Mullumbimby Subdivision	220,000
Tyagarah Airfield Development and Subdivision	50,000
Lot 22 Mullumbimby South Development	60,000
Depot Relocation	10,000
Surplus Property Sales	100,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
2	Prepare infrastructure reports for the Financial Statements and NSW Fit for Future program	Reports to Government including the Special Schedule 7 report	Completed on time	10, 24, 51
3	Develop levels of service for infrastructure to support investment.	Adopted levels of service	Mar-17	24, 51, 52
4	Progress the outcomes of Asset Management Audits to improve performance.	Scheduled audit outcomes completed	Jun-17	24, 51, 52
5	Improve the level and integration of asset information to better assist decision making and focus infrastructure investment.	Independently audited databases and systems are assessed as satisfactory.	Jun-17	24, 51
6	Revalue water and sewer assets in accordance with the Local Government Accounting Code	Valuations completed	Jun-17	10, 24, 51
7	Creatively develop new and revised funding strategies for better community outcomes.	Development charging plans continue to reflect community priorities	Jun-17	24, 51
8	Actively work with government and industry leaders to improve asset management performance.	Report local, state and federal asset benchmark data within legislative timeframes, 100%	On time	10, 16, 18
9	Engage with the community on the challenges of asset management	Community Infrastructure Advisory Committee meetings held quarterly.	Jun-17	24,51,52

Projects and Commercial Development

Responsible Officer: Manager Major Projects and Asset Management

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$238,100	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
10	Develop the Myocum Quarry Transfer Station and Resource Recovery Centre in line with the waste disposal strategy	Preferred option adopted	Jun-17	16
11	Deliver the Byron Bay Bypass Project which is a two lane road from Shirley Street in the north to Browning Street in the south	Construction completed in accordance with the contract	Jun-17	50
12	Progress the development of Stage 2 of the Byron Bay Bypass	Feasibility assessment completed	Jun-17	50
13	Progress the replacement of O'Meara's Bridge	Adopted solution implemented	Jun-17	18, 47
14	Complete the sports field and infrastructure on the northern section of Lot 5 Shara Boulevard	Construction completed	Sep-16	27
15	Progress the future use of the South Byron Sewage Treatment Plant site and the integrated remediation.	Future use determined and implementation progressed.	Jun-17	24
16	Complete the Brunswick Heads Sewage Treatment Plant site remediation to secure the site for a potential future use	Remediation completed	Jun-17	24
17	Progress the Mullumbimby Sewage Treatment Plant site remediation to secure the site for a potential future use	Detailed remediation plan completed	Jun-17	24
18	Complete the remediation of Lot 12 Bayshore Drive Byron Bay and implement the adopted future use.	Remediation completed, future use determined and progressed.	Jun-17	24
19	Complete the Station Street Mullumbimby subdivision project to provide funds for important community initiatives	Subdivision completed	Dec-16	24
20	Progress the Tyagarah subdivision to provide funds for important community initiatives	Rezoning completed	Jun-17	24
21	Progress Lot 22 Mullumbimby South development to establish a future use that best serves the needs of the community	Future use adopted	Jun-17	24
22	Progress Valances Road Mullumbimby development	Implement the outcome of the Rural Land Use Strategy	Jun-17	24
23	Progress Lot 4 Mullumbimby development project	Implement the outcome of the Rural Land Use Strategy	Jun-17	24
24	Implement the Fletcher Street Byron Bay property development to provide a long term source of funds for the community	Implement the adopted future use	Jun-17	24
25	Progress the evaluation of alternative sites for the Bayshore Drive Works Depot	Assessment completed	Jun-17	24
26	Complete Lot 16 Dingo Lane Myocum property sale with a view to repaying loans	Sale completed	Dec-16	24
27	Progress the implementation of adopted Byron Bay Town Centre Master plan works	Works progressed	Jun-17	39, 40
28	Complete the Suffolk Park Hall Upgrade	Works completed	Jun-17	47

Emergency Services and Floods

Responsible Officer: Manager Works

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$226,300	$0	$831,300	$0

Actions 2016-2017

Action Statement	Measures	Target	Delivery Plan Link
29	Emergency Management	Plan LEMC Meetings	Complete, 30/06/2017 Attended, as Scheduled	53
30	Flood Risk Management Study and Plan for North Byron	Plan, adopted	30-Jun-17	53

Action Statement

Measures

Target

Delivery Plan Link

Emergency Management

Plan

LEMC Meetings

Complete, 30/06/2017

Attended, as Scheduled

Flood Risk Management Study and Plan for North Byron

Plan, adopted

30-Jun-17

Depot and Fleet Management

Responsible Officer: Manager Works

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$554,900	$0	$752,300	$1,042,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Plant and Equipment
4x2 16,000 kg GVM TIPPER with weighing system	85,000
Sweeper / Truck	300,000
Ride on Mechanical Street Sweeper	110,000
Small Plant Replacements	47,000
Motor Vehicle Replacements	500,000

Actions 2016-2017

Action Statement	Measures	Target	Delivery Plan Link
31	Improve utilisation of heavy and light fleet	Utilisation report for previous financial year	Completed, 30-Oct-16	51

Action Statement

Measures

Target

Delivery Plan Link

Improve utilisation of heavy and light fleet

Utilisation report for previous financial year

Completed,

30-Oct-16

Local Roads and Drainage

Responsible Officer: Manager Works

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$2,964,300	$14,555,000	$12,496,700	$27,107,400

Capital Works Program 2016-2017

Capital Item	Budget ($)
Carparking
Locality: Byron Bay
Lawson St South Carpark - extension of carpark to Railway Park	210,000
Locality: Various
Parking Studies for Bangalow, Brunswick Heads and Mullumbimby	35,000
Road Pavement Renewals
Locality: Rural North
Myocum Rd Segment 545.10 CH0.6-1.04km	600,000
Myocum Road	400,000
Bridges
Locality: Rural North
Main Arm Road - Blind Mouth causeway upgrade - construction	780,100
Locality: Byron Bay
Belongil Creek Bridge Works
Locality: Various
Bridge works subject to future bridge inspections	184,100
Locality: Rural South
O'Meara's Bridge Renewal	350,000
James Bridge Renewal	85,000
Footpaths/Kerb and Gutter Works
Locality: Various
Access ramps and footpaths Works	65,600
Replacement of damaged Kerb and Gutter Shire Wide as per inspection Report	22,500
Replacement of damaged Footpaths Shire Wide as per inspection Report	90,000
Locality: Byron Bay
Marine Parade Footpath at Wategos	395,000
Marvel St, Byron Bay - northern side Tennyson St to Middleton St	60,000
Locality: Bangalow
Leslie Street to Station St, Bangalow - footpath and stairs / ramps across railway line	20,000
Locality: Ocean Shores
Rajah Road/Orana Road, Ocean Shores – Shopping Centre to Wirree Drive	30,000
Drainage
Locality: Byron Bay
Burns Street Open Drain Maintenance	1,000
Lilly Pilly Drain Maintenance (use Levy as this funded the wetland)	1,000
Bangalow Road - resolve stormwater flooding of backyard	50,000
Bay lane overland flow path and system application	10,000
Locality: Ocean Shores
South Golden Beach Street Drainage Upgrade - Peter Street	203,000
South Golden Beach Street Drainage Upgrade - Robin Street	179,000
South Golden Beach Street Drainage Upgrade - Helen Street (east)	15,000
South Golden Beach Street Drainage Upgrade	15,000
Locality: Mullumbimby
8 Jubilee Ave - resolve flooding in front yard and nature strip	10,000
Locality: Brunswick Heads
Massey Green Caravan Park Stormwater infrastructure renewal	15,000
Locality: Bangalow
Bangalow Wetland Maintenance	2,000
Leslie Street - prevent flooding under house	55,000
Locality: Various
Minor urgent works	10,000
Reseal/Renewal Program
Locality: Various
Shire-wide Road Reseal Program
Goonengerry Road	209,200
Eureka Road	211,900
Coolamon Scenic Drive (South)	137,000
Broken Head Reserve Road	91,900
Rural Roads Program
Federal Drive, Goonengerry, pavement upgrade	730,000
Locality: Rural North
Grays Lane, Tyagarah, pavement upgrade	50,000
Settlement Rd	30,000
Coolamon Scenic Drive - Land Acquisition	100,000
Locality: Rural South
Rifle Range Road Intersection Upgrade at Lismore Road	54,800
Broken Head Road	600,000
Urban Roads Program
Locality: Byron Bay
Byron Bay Bypass	11,950,000
Lawson/Massinger Street, Byron Bay, roundabout and drainage and kerb & gutter	1,131,900
Byron Bay Bypass Stage 2 investigations	250,000
Byron St	645,000
Locality: Ocean Shores
Beach Avenue, South Golden Beach	307,200
The Esplanade, New Brighton	216,000
Orana Road, Ocean Shores	1,040,000
River Street, New Brighton	466,800
Coomburra Crescent, Ocean Shores	658,800
Orana Road Ocean Shores	133,600
Locality: Suffolk Park
Clifford Street intersection with Broken Head Road, Suffolk Park, traffic control upgrade*	1,400,000
Locality: Byron Bay
Bayshore and Ewingsdale Roundabout*	2,700,000
Parking Implementation	100,000

*subject to securing grant funding

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
32	Improve the condition of local road and drainage assets by undertaking renewal, upgrade, enhancement and new projects	Capital Works Program	Complete, 100%	51

Roads and Maritime Services

Responsible Officer: Manager Works

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$659,800	$311,000	$1,005,900	$371,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Various
Regional REPAIR Program Broken Head Rd 763 - pavement reconstruction 5045m south of Clifford St - approximately 400m long	311,000
Ewingsdale Road	60,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
33	Maintain access to Regional Road Block Grant funds	Annual Regional Road Return	Complete	17, 18, 48
34	Maintain access to Regional Road REPAIR Program grants	Grant applications	Submitted	17, 18, 48

Quarries

Responsible Officer: Manager Works

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$338,700	$0	$353,700	$0

Actions 2016-2017

Action Statement	Measures	Target	Delivery Plan Link
35	Completion of all mandatory returns to NSW State Government departments	Submission of annual material production quantities. Submission of annual environmental testing results	By due dates By due dates	3.21

Action Statement

Measures

Target

Delivery Plan Link

Completion of all mandatory returns to NSW State Government departments

Submission of annual material production quantities.

Submission of annual environmental testing results

By due dates

3.21

Open Space and Recreation

Responsible Officer: Manager Open Spaces and Resource Recovery

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$833,900	$325,000	$5,571,100	$2,501,700

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Byron Bay
Civic Improvements Byron Bay Town Centre	450,000
Byron Bay Town Centre Upgrade - Landscape/Precinct Plan	53,000
Upgrade Pathway lights from Apex Park to Clarkes Beach	60,000
Belongil Beach Access Upgrade	20,000
Apex Park Upgrade (Sprinklers and Turf Management)	50,000
Locality: Mullumbimby
Pine Ave sports ground Play equipment and shade sail	47,000
Pine Avenue Soccer Fields - replace fencing	30,000
Heritage Park upgrade	57,000
Heritage Park boat ramp upgrade	30,000
Locality: Brunswick Heads
Brunswick Heads Recreation Ground 6 Bay Storage Shed adjacent to Carpark	37,000
Brunswick Heads Recreation Ground Carpark Reconstruction	5,000
South Beach Tennis Court	26,000
Sports Ground Storage Sheds*	100,000
Locality: Bangalow
Solar lighting around walking track	5,000
Bangalow Railway Park site rationalisation	30,000
Sports field electrical upgrades	25,000
Bangalow Weir	176,000
Locality: Ocean Shores
Fern Beach Play unit & sail	41,000
Installation of 2 x Grandstands at Tom Kendall Oval	8,000
Shara Boulevard Sports Fields Development	733,000
Revised Plan of Management - all sporting fields shire wide	15,000
Outdoor Exercise Equipment	105,000
North Shire Works Funded from Roundhouse	332,700
Locality: Various
Public Bubblers	40,000
Federal Tennis Court Surface Replacement	26,000

*subject to securing grant funding

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
36	Improve amenity of iconic open space	Level of Service Maintenance Plans for all parks that have LOS of 1	Developed and Implemented	40
37	Improve amenity of town centres	Landscape plans for all towns and village main streets Level of Service Maintenance Plans	Developed and Implemented Developed and Implemented	40
38	Promote volunteerism through beautify day events across the shire	Beautify days delivered	4	40

The Cavanbah Centre

Responsible Officer: Manager Open Spaces and Resource Recovery

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$328,800	$0	$837,900	$50,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Byron Bay
Market Infrastructure	35,000
Floor Tiles	15,000

Actions 2016-2017

Action Statement	Measures	Target	Delivery Plan Link
39	Deliver Capital Work Program	Works Program	Completed, 90%	35
40	Maximise utilisation and sustainability of facility	Income Sources Income	Increased Increased	35

Action Statement

Measures

Target

Delivery Plan Link

Deliver Capital Work Program

Works Program

Completed, 90%

Maximise utilisation and sustainability of facility

Income Sources

Income

Increased

Waste and Recycling Services

Responsible Officer: Manager Open Spaces and Resource Recovery

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$7,275,100	$0	$6,493,200	$538,500

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Rural North
BWRF - EPS Recycling	40,000
BWRF - Cardboard Recycling	45,000
BWRF - Resource Recovery Centre Master Plan	82,000
BWRF -Public Place Recycling Enclosures	30,000
Minor Capital	50,000
Resource Recovery Centre Rehabilitation - Leachate System	80,000
Resource Recovery Centre Upgraded Expansion	150,000
Development of New Landfill Capacity	13,400
WASIP – Sustainable leachate Management	48,100

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
41	Maintain Contract Management Plan for Waste and Resource Recovery Collection Contract 2014-0011	Contractor KPIs	KPIs achieved	46, 56
42	Maintain compliance with the Federal Government’s Emissions Reduction Fund contract conditions for the Myocum Landfill Gas Carbon Farming Initiative Project	Compliance	Required allocation of ACCUs delivered	22, 45
43	Implement Revised Waste Disposal Strategy	Implementation	Yr 1 strategy objectives complete	16, 46, 55, 56
44	Implement Revised Resource Recovery Management Strategy	Implementation	Yr 1 strategy objectives complete	16, 46, 55, 56
45	Implement Revised Resource Recovery Education Plan	Implementation	Yr 1 plan objectives complete	16, 46, 55, 56
46	Continue membership and participation in North East Waste regional waste management programs and initiatives	Participation	Maintained	16, 46, 55, 56

First Sun Holiday Park

Responsible Officer: Manager Open Spaces and Resource Recovery

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$2,994,200	$0	$2,483,000	$672,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Byron Bay
Cabins	200,000
Lodgings	60,000
Safari Tents	50,000
BBQs, Signs, Minor works	75,000
Amenities/Camp Kitchen Refurbishment	230,000
Laundry Refurbishment	50,000
Turf Upgrade Management	7,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
47	Increase accommodation facilities and upgrade amenities to ensure public satisfaction of guests and economic benefit to Byron Shire.	Revenue	Increase	31

Suffolk Beachfront Holiday Park

Responsible Officer: Manager Open Spaces and Resource Recovery

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$925,900	$0	$947,300	$990,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Suffolk Park
Cabins	540,000
Safari Tents	50,000
Amenities Block Replacement	350,000
BBQs, Signs, Minor works	50,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
48	Increase accommodation facilities and upgrade amenities to ensure public satisfaction of guests and economic benefit to Byron Shire.	Revenue	Increase	31

Facilities Management

Responsible Officer: Manager Utilities

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$963,700	$0	$2,729,400	$658,100

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Byron Bay
Byron Bay Pool Improvements	70,200
Railway Park Toilet Block Refurbishment	50,000
Byron Bay Library	50,000
Locality: Mullumbimby
Mullumbimby Pool Improvements	21,600
Mullumbimby Administration Centre – minor capital works program	31,600
Mullumbimby Administration Centre - Carpet Replacement Program	53,400
Mullumbimby Administration Centre - Chambers Air conditioning upgrade contribution	20,000
Locality: Suffolk Park
Suffolk Park Hall Upgrade	300,000
Locality: Various
Public Toilet Special Rate Variations – Renewal Program	61,300

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
49	Deliver Capital Work Program	Works Program	Completed 90%	22, 34, 40

Water Supplies

Responsible Officer: Manager Utilities

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$9,075,400	$600,000	$8,361,100	$9,324,900

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Bangalow
Bangalow Reservoir Construction	571,400
Locality: Brunswick Heads
Miscellaneous Reservoir Renewals	30,000
Locality: Mullumbimby
Argyle Street South Side Water main Renewal	30,000
Mullumbimby - Tincogan St Capacity Upgrade	300,000
Locality: Ocean Shores
North/South Ocean Shores Fire Main Upgrade	1,923,000
South Ocean Shores Fire Main Upgrade	700,000
Reservoir Renewals	155,900
Locality: Byron Bay
Coopers Shoot Reservoir - Additional Storage/Land Purchase	4,234,600
Miscellaneous Reservoir Renewals	155,000
South Byron pipelines capacity upgrade	200,000
Recycled Waste Water from West Byron to Byron Foreshore res 15-616	525,000
Fletcher Street Development Planning	250,000
Locality: Various
Demand Management	20,000
Miscellaneous Extensions Water Reticulation System	200,000
Meter Replacement Program	30,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
50	Upgrade of fire main capacity Ocean Shores	Pipeline design and construction complete	Jun-17	16, 20
51	Drought Management planning	Complete Regional plan and align Mullumbimby Plan	Jun-17	16, 20
52	Develop agreements for community art to be incorporated into asset maintenance	Number of art on water assets increased	Jun-17	29, 37

Sewerage Services

Responsible Officer: Manager Utilities

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$15,474,500	$1,400,000	$14,112,500	$7,516,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Bangalow
Bangalow - Pump Station Renewals	206,000
Pipe Renewals / Upgrades (Moved $50,000 Reserve funds $50,000 S64 funds from 2015/16 December Review)	306,000
Locality: Byron Bay
STP Upgrade	500,000
South Byron STP Redevelopment/ Remediation	100,000
South Byron STP Demolition/Removal	250,000
Recycled Waste Water from West Byron to Byron Foreshore Res 15-616	525,000
Locality: Brunswick Heads
Vallances Rd Subdivision	130,000
Vallances Rd nursery demolition	550,000
Lot 4 Mullumbimby Development	30,000
STP - detailed site contamination study	1,841,000
Pump Station Renewals	128,000
Locality: Mullumbimby
Azalea Street Sewer Replacement / Upgrade	850,000
Pump Station Renewals	106,000
Mullumbimby STP Site Remediation	100,000
Locality: Ocean Shores
Pipe Renewals / Upgrades - Bindarra Cl/Orana Rd/Kiah Cl	254,000
Pump Renewals	390,000
Miscellaneous Pump Station Upgrades	160,000
Ocean Shores STP Upgrade Project	620,000
Locality: Various
Demand Management	20,000
Miscellaneous Works	200,000
Telemetry System Software Upgrade	50,000
Sewerage System Capacity Planning	200,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
53	Obtain Council project approval on future of the Ocean Shores Sewage Treatment Plant	Council resolution of project approval	Jun-17	45, 51
54	Implement a whole of Council response in the management of the Belongil catchment	No of plan / strategy actions implemented	Jun 17	22, 44

SUSTAINABLE ENVIRONMENT AND ECONOMY

Responsible Executive: Director Sustainable Environment Economy

Total Budget:	Operating Revenue	Capital Revenue¹	Operating Expenditure	Capital Expenditure²
Total Budget:	$4,196,500	$1,817,000	$9,474,200	$0

1. Capital Revenue excludes transfers from Reserves.

2. Capital Expenditure excludes loan principal repayments and transfers to Reserves.

Development and Certification

Responsible Officer: Manager Sustainable Development

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$2,182,800	$1,817,000	$4,756,800	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
55	Provide efficient, objective and comprehensive development assessment	Development applications determined within 40 days of lodgement	At least 60%	21
56	Provide efficient, objective and comprehensive development certification service	Construction certificates processed with 28 working days Complying development certificates processed within 20 working days Building certification inspections undertaken within 2 days of notification	At least 80% At least 80% At least 80%	21
57	Provide guidance and education in planning policies and advice to the public and stakeholders	Provide development industry forum / newsletter	At least 1 forum or newsletter provided	20, 22
58	Simplify the provision of consistent and accurate flooding information provided to the development community / public.	Review the way that flood data and information is provided to the development community and public.	Commence a review of the provision of flood information.	22
59	Provide a Local Heritage Advisory service	Grant conditions meet	Heritage Services provided in accordance with grants funding.	22

Environment and Compliance Services

Responsible Officer: Manager Sustainable Development

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$1,792,400	$0	2,267,300	$0

Actions 2016-2017

Action Statement

Measures

Target

Delivery Plan Link

Respond to enquiries concerning public health and safety

Customer Service Requests responded to within 25 days of lodgement

At least 85%

Implement effective regulatory and compliance services and programs to maximise the public health and safety of the community

Food business inspections undertaken in accordance with Food Authority category requirements.

Onsite Sewerage Management Program implemented to Plan

Liquor licence applications responded to in accordance with Council's Policy and the Liquor Act.

Companion Animals Management Plan reviewed

Suitable impounded animals rehoused

At least 90%

Plan Implemented

At least 80%

Commence review of the plan

At least 70%

Planning Policy and Natural Environment

Responsible Officer: Manager Environmental and Economic Planning

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$221,300	$0	$1,864,000	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
62	Update vegetation mapping in line with legislative requirements	Vegetation Mapping	Reported to Council	42, 43
63	Finalise the Rural Land Use Strategy and commence implementation of priority actions	Plan Actions	Complete Commenced	22, 25, 38
64	Finalise the Residential Strategy and commence implementation of priority actions	Plan Actions	Completed Commenced	22, 25, 38
65	Review Byron DCP 2014 to a performance outcome focused plan (Resolutions 14-315 & 15-604)	DCP Review	Commenced	22, 38
66	Develop an Economic and Employment Strategy for general and heavy industries. (Resolution 13-127)	Project Plan	Developed	22, 38
67	Continue staged review of Biodiversity Conservation Strategy	Project Plan	Milestones, Met	42, 43
68	Finalise the Coastal Zone Management Plan for the Byron Bay Embayment and commence implementation of priority actions	Plan Actions	Complete Commenced	44
69	Progress the Bangalow Place Activation Masterplan and commence implementation of priority actions	Plan Actions	Complete Commenced	22, 25, 38
70	Progress the Mullumbimby Place Activation Masterplan and commence implementation of priority actions	Plan Actions	Complete Commenced	22, 25, 38
71	Progress the Byron Bay Town Centre Masterplan and commence implementation of priority actions	Plan Actions	Complete Commenced	22, 25, 38
72	Implement priority actions in the Low Carbon Strategy	Year 2 projects	Commenced	46

Economic Development

Responsible Officer: Economic Development Coordinator

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$586,100	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
73	Continue implementation of Byron Shire Tourism Management Plan	Beautify Byron Fund Business Sustainability Program Visitor Services Strategy	Implemented Implemented Implemented	15, 28, 30, 31
74	Commence implementation of Byron Shire Economic Development Strategy	Business Retention Survey	Complete and Reported to Council	16, 18, 25, 26,
75	Establish and undertake the Byron Bay Town Centre Place-making Seed	Fund	Established	16, 17, 31, 32, 39, 40

GENERAL MANAGER

Responsible Executive: General Manager

Total Budget:	Operating Revenue	Capital Revenue¹	Operating Expenditure	Capital Expenditure²
Total Budget:	$0	$0	$0	$0

1. Capital Revenue excludes transfers from Reserves.

2. Capital Expenditure excludes loan principal repayments and transfers to Reserves.

General Manager

Responsible Officer: General Manager

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$0	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
76	Continue to build organisational capacity to deliver effective and focused community engagement	Key staff IAP2 accredited Key staff having completed an introductory or a specialised IAP2 course Community Engagement Framework and Tool Kit Developed	At least 2 At least 5 Complete	3, 5, 6, 14
77	Increase social and digital media presence and information dissemination	Number of hits on web and social media sites Subscribers across digital platforms	Increasing Increasing	13
78	Continue program of building staff capacity to deliver high quality customer service	Customer Service Framework Implementation % administrative and technical staff having completed facilitated training	Commenced 80%	3,6
79	Identify and action opportunities to improve customer service	Voice of Customer Measurement Systems Customer Satisfaction Survey Action Plan	Implemented Endorsed	3, 13
80	Coordination of benchmarking and monitoring of organisational performance improvements	Business and Management Effectiveness Survey Effectiveness Action Plan updated to include 2015 results and 2016 Actions	Complete Endorsed and implement-ation commenced	24

People and Culture Services

Responsible Officer: Manager People and Culture

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$0	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
81	Continue building leadership skills and capacity	Leadership Development Programs delivered to Team Leaders and Supervisors	100%	24
82	Implementation of Balanced Scorecard Performance Planning	Balanced Scorecard system implementation to Manager level 4 quarterly reviews by Managers and Directors Completion Rate for Balanced Scorecard Actions	1/7/2016 Complete >90%	4, 6
83	Effective staff engagement	Workforce Survey Action Plan Staff Suggestion and Recognition and Reward Schemes programs Indoor staff forums Permanent Staff Turnover Average days of workforce absenteeism per Equivalent Full Time Employment	Endorsed 2 each pa At least 4 pa <12.5% <9 pa	6, 7
84	Effective injury management programs	Workers Compensation Premium (excluding impacts from State Government formula changes or wages increases) Return to work of injured workers	Reduced on 2015/16 80% in less than 10 days	8, 9
85	Implementation of Workforce Plan	Actions from Workforce Plan implemented	>2 pa	10, 11

CORPORATE AND COMMUNITY SERVICES

Responsible Executive: Director Corporate and Community Services

Total Budget:	Operating Revenue	Capital Revenue¹	Operating Expenditure	Capital Expenditure²
Total Budget:	$25,951,800	$35,000	$5,685,700	$35,000

1. Capital Revenue excludes transfers from Reserves.

2. Capital Expenditure excludes loan principle repayments and transfers to Reserves.

Public Libraries

Responsible Officer: Manager Community Development

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$60,000	$35,000	$1,826,500	$35,000

Capital Works Program 2016-2017

Capital Item	Budget ($)
Locality: Brunswick Heads
Brunswick Heads Library – new purpose built circulation desk	5,000
Brunswick Heads Library - awning over front entrance	30,000

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
86	Manage Service Level Agreement with Richmond Tweed Regional Library Service	Agreed Service Level	Met	34

Children's Services - Other Children's Services

Responsible Officer: Manager Community Development

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$426,100	$0	$428,200	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
87	Improve operations of Out of Hours School Care and Vacation Care services in Mullumbimby, Byron Bay and Brunswick Heads	National Quality Framework Rating	Maintained	47

Children's Services – Sandhill’s Childcare

Responsible Officer: Manager Community Development

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$1,403,500	$0	$1,476,500	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
88	Improve service provision to provide quality accredited early childhood education	National Quality Framework Rating	Maintained	47
89	Implement operational changes to the provision of Out of Hours School Care and Vacation Care services in Mullumbimby, Byron Bay and Brunswick Heads	National Quality Framework Rating	Maintained	47
90	Improve collaboration at regional level	Regional Forums Attended	2	47

Community Development

Responsible Officer: Manager Community Development

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$133,600	$0	$1,450,000	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
91	Expand disability inclusion planning into the development of Council's Delivery Program	Disability Inclusion is embedded in the Delivery Program	Completed	11
92	Establish regional working group including State and Federal agencies to undertake baseline service analysis	Service Map	Completed	18
93	Implement actions from the Arakwal Memorandum of Understanding	Actions implemented, 4	Completed	37

Information Services

Responsible Officer: Manager Business Systems and Technology

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$9,600	$0	$26,900	$0

Actions 2016-2017

Action Statement

Measures

Target

Delivery Plan Link

Implement prioritised actions from new (2016-2019) Information
Systems strategic plan within resource capability

Program delivery as per project plan

Milestones, met

3, 23

Finalise rollout of process mapping and documentation tools. Train and support staff.

Process mapping and documentation tools

Staff surveyed to determine effectiveness of tools and training.

Rolled out

Staff trained

Completed

3, 23

Governance Services

Responsible Officer: Manager Governance Services

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$10,300	$0	$243,300	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
96	Improve strategic planning and integration of strategic planning and reporting framework processes and plans	Workshop sessions conducted Community 2017-2027 Delivery Program 2017-2021 and support Resource Strategy Operational Plan 2017-2018	2 Endorsed Endorsed Endorsed	10
97	Provide quality investigations and response services for conduct complaints management	Conduct complaints managed within prescribed timeframes Public Interest Disclosures and conduct complaints reporting compliant Annual training programs for Councillors and staff	100% 100% Conducted	3
98	Implement the strategic procurement roadmap for improved procurement outcomes	Project Milestones Process Improvements Implemented Training programs	Met 2 Conducted	24
99	Improve enterprise wide risk management	Training sessions and workshops held Business continuity plan Toolkit	2 Implemented Developed	24
100	Establish long-term licences for commercial activities on owned and managed open space crown reserves	Competitive process	Called	24
101	Establish long-term licences for sustainable community market policy	Competitive process	Finalised	24
102	Improve lease and license rental income	Notice and advice provided to asset managers >180 days of agreement expiry Notice and advice provided to executive team >150 days of agreement expiry Annual rent reviews conducted Invoices raised consistent with agreement Annual database audit Process Improvements	100% 100% 100% 100% Complete 2	24
103	Coordinate and provide legal services and written advice within agreed timeframes to support decision making processes	Council's critical projects, 3 working days Internally provided, 7 working days Externally provided, 21 working days	95% 90% 90%	24
104	Improve governance services for quality and robust framework	Implement gap analysis action plan	Complete	24

Councillor Services

Responsible Officer: Manager Governance Services

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$0	$0	$1,116,600	$0

Actions 2016-2017

Action Statement

Measures

Target

Delivery Plan Link

105

Process Improvement initiatives

New Councillor Calendaring System

Committee Review

New term Councillor equipment policy

Implemented, September 2016

Completed and Implemented, September 2016

Reviewed and implemented, September 2016

12, 24

106

Coordinate and facilitate new term Councillor training program

Training program

Developed and implemented

12, 24

Financial Services

Responsible Officer: Manager Finance

Budget 2016-2017

Operating Revenue	Capital Revenue	Operating Expenditure	Capital Expenditure
$23,908,700	$0	($882,300)	$0

Actions 2016-2017

Action Statement		Measures	Target	Delivery Plan Link
107	Identify and introduce targeted improvements to financial performance reporting	Enhanced financial reporting tools	30-Jun-17	24
108	Implementation of improved E Services payment facilities for Council utilising B-point contingent upon installation of Authority V6.11.	Integrated payment gateway with Council's contracted bank reducing Transaction costs	Established 30/6/2017 Reduced	24
109	Addition of water and sewerage assets to the Capital Value Register (CVR) following revaluation of those assets in 2016/2017.	Assets added following revaluation	Completed, 30/6/2017	24

2016-2017 BUDGET

Byron Shire Council has prepared the 2016-2017 Budget utilising the following parameters:

· Rate peg increase of 1.8% as announced by the Independent Pricing and Regulatory Authority (IPART).

· Growth in rateable assessments of 1%.

· Indexation of operating expenditure limited to 0.8% to assist in deriving a 1% efficiency gain.

· Provision for the 2.80% Award increase from 1 July 2016 under the Local Government (State) Award 2014 for Council staff.

· No new loan borrowings.

· Interest on investments around 3% plus active management of the investment portfolio to maximise returns.

· Reflective of actions contained in this Operational Plan.

As an overall summary, Council’s Total 2016/2017 Budget is $127,496,700, made up as follows:

· Operating expenditure (excluding depreciation) $60,157,700

· Depreciation expense $12,515,100

· Capital works $52,159,600

· Debt repayment (loan principal) $2,664,300

On a Consolidated All Funds basis, Council is expecting a budget surplus in 2016/2017 of $91,000 as indicated by the following budgeted Operating Statement:

The estimated movement in the cash position of the Council as indicated by the 2016/2017 Budget Estimates is indicated by the following budgeted Cashflow Statement:

The revenue sources within 2016/2017 Budget Estimates are proposed to come from the following sources:

Operating expenditure contained in the 2016/2017 Budget Estimates are proposed to be allocated to the following expenditures:

The proposed Capital Works allocation included in the 2016/2017 Budget Estimates are proposed to be expended in the following budget programs:

The summarised 2016/2017 Budget Estimates by Budget Program and results for Council’s General Funds, Water Fund and Sewerage Fund are detailed in the table below:

2016-2017 STATEMENT OF REVENUE POLICY

RATING STATEMENT

Rating Categories

Section 494 of the Local Government Act 1993 requires Council to make and levy ordinary rates on all rateable land for the year 2016/2017.

In accordance with the provisions of section 514 of the Act, all parcels of rateable land in the Council’s area have been declared to be within one or other of the following categories:

Ø Farmland

Ø Residential

Ø Business

Council has determined the category / sub category for each parcel of rateable land is in accordance with the definitions set out in Sections 515, 516, 517, 518, 519 and 529 of the Act.

Residential (Section 516 LGA)

Section 516 of the Local Government Act 1993 (LGA), provides that:-

“Land be categorised as ‘residential’ if it is a parcel of rateable land valued as one assessment and:

(a) its dominant use is for residential accommodation (otherwise than as a hotel, motel, guest house, backpacker hostel or nursing home) or any other form of residential accommodation (not being a boarding house or a lodging house) prescribed by the regulations, or

(b) in the case of vacant land, it is zoned or otherwise designated for use under an environmental planning instrument (with or without development consent) for residential purposes, or

(c) it is rural residential land.”

Farmland (Section 515 LGA)

Section 515 of the LGA provides that: -

“(1) Land is to be categorised as ‘farmland’ if it is a parcel of rateable land valued as one assessment and its dominant use is for farming (that is, the business or industry of grazing, animal feedlots, dairying, pig farming, poultry farming, viticulture, orcharding, beekeeping, horticulture, vegetable growing, the growing of crops of any kind, forestry, oyster farming, or fish farming, within the meaning of the Fisheries Act and Oyster Farms 1935, or any combination of those businesses or industries) which:

(a) has a significant and substantial commercial purpose or character,

(b) is engaged in for the purpose of profit on a continuous or repetitive basis (whether or not a profit is actually made).

(2) Land is not to be categorised as farmland if it is rural residential land.”

Business (Section 518 LGA)

Section 518 of the LGA provides that:-

“Land is to be categorised as ‘business’ if it cannot be categorised as ‘farmland’, ‘residential or mining’”.

Rating Sub-categories (Section 529 LGA)

In accordance with Section 529 of the LGA, Council will continue to have a sub-category of the ‘Business’ rating category. This sub-category is called ‘Business Byron Bay CBD’ and is declared as a ‘centre of activity’ in accordance with this section of the Act.

Rate Pegging

The rate peg is determined by the Independent Pricing and Regulatory Tribunal (IPART) each year and sets the maximum general income NSW councils can collect.

The Rate Peg determines the maximum percentage amount by which a council may increase its General Income for the year. The Rate Peg to apply to the 2016/2017 financial year will be 1.8%.

General Income comprises income from ordinary rates and special rates. It does not include income from waste management service charges, water and sewerage service charges or stormwater management service charges.

It does not necessarily mean that each separate rate assessment will increase by that percentage, but it does mean that the total general income from all assessments cannot exceed this figure.

Councils can, however, request the State Government to consider granting them a special variation above the determined Rate Peg percentage. Council has not applied for a special variation for 2016/17.

Valuations

Ordinary rates are assessed on a rate in the dollar as a product of the land value supplied by the Valuer General. The Valuation of Land Act requires the Council to assess the rates on the most recent values provided by the Valuer General.

Council must make and levy a rate in respect to all parcels of rateable land which have been furnished with a valuation under the Valuation of Land Act. Council does not participate in the valuation of land for rating purposes.

For equity purposes, the Valuer General provides Council with updated land valuations every three years. Council will use these new land valuations for rating purposes commencing from 2016/17. Any increase in land valuations do not result in additional total revenue to Council. New land valuations simply redistribute the rate burden between individual properties.

Current Rating Structure

Council’s present rating structure is based on ad valorem amounts subject to a minimum amount. The ad valorem amounts are determined using fixed differentials for the different rate categories with the residential category representing a differential of 100%.

Council’s intended action for the 2016/2017 rating year is to continue with the ad valorem rating structure using differentials being subject to a minimum rate.

Rate Reductions for Eligible Pensioners (Section 575 LGA)

Council provides for rate reductions to eligible pensioners under Section 575 of the Local Government Act 1993.

Rebates are available to eligible pensioners who are solely or jointly liable for the payment of rates and charges. These rebates are as follows:

· 50% of the combined ordinary rates and domestic waste management charge up to a $250.00 maximum rebate.

· 50% of water fixed and usage charges up to an $87.50 maximum rebate.

· 50% of sewerage fixed charge up to an $87.50 maximum rebate.

Interest on Overdue Rates & Charges (Section 566 LGA)

Interest accrues on a daily basis on rates and charges that remain unpaid after they become due and payable. Council will apply the maximum interest allowable under Section 566(3) of the Local Government Act 1993 as determined by the Minister in each year. The interest rate to apply for 2016/17 has been determined to be 8.0%.

Non-Rateability (Sections 555 & 556 LGA)

All land is deemed to be rateable unless it is exempt from rates under the provisions of Sections 555 and 556 of the Local Government Act 1993.

Payment Schedule of Rates & Charges for 2016/2017

Ratepayers may continue to pay their rates and charges in four quarterly instalments as follows for the 2016/17 rating year:

Instalment	Issued by Date	Due Date
First	31/07/2016	31/08/2016
Second	30/10/2016	30/11/2016
Third	28/01/2017	28/02/2017
Fourth	30/04/2017	31/05/2017

Council is required to forward instalment notices at least one month prior to each of these due dates.

During the year, in accordance with the Local Government Act 1993, a supplementary rate levy may be issued which may affect the amount of rates and charges levied on some parcels of land. The rates and charges are apportioned over the remaining instalments due after the supplementary levy is applied. In an attempt to alleviate hardship that may arise in this situation, consideration will be given to the formulation of an agreement with the ratepayer pursuant to Section 564 (LGA) for the payment of rates and charges and the waiving of interest penalties if the agreement is adhered to.

STATEMENT OF ORDINARY RATES TO BE LEVIED

The Independent Pricing and Regulatory Tribunal (IPART) has granted a rate peg percentage which will limit the increase in General Rate Income for 2016/17 by 1.8% from the previous year.

Structure of the Rate (Section 497 LGA)

Section 497 of the Local Government Act 1993 provides the method of the structure of the rate.

In 2016/17 Council will continue with a rating structure using an ad valorem rate (determined by differentials) subject to a minimum amount for all rateable properties.

Ordinary Rates (Section 494 LGA)

The ordinary rate structure for 2016/17, which provides for a general increase of 1.8% allowable under rate pegging as determined by the Independent Pricing and Regulatory Tribunal (IPART), is provided in table 1 below:

Table 1:

Ad valorem rate (including minimum rate) – 1.8% Rate Pegging Increase – New 2015 base date land valuations

Category and Sub-Categories	Number of Properties	Ad valorem Rate ($)	Minimum Rate ($)	Total Yield ($)	Proportional Contribution of Yield (%)	Rating Differential (%) ##
Residential Ordinary	13,102	0.2302	695.00	14,923,528	75.97	100.00
Residential Ordinary (Flood Prone Lands)*	28	0.2302	382.00	10,736	0.05	100.00
Business Ordinary	1,098	0.3453	695.00	2,274,308	11.58	150.00
Business Byron Bay CBD	352	0.4604	695.00	1,561,890	7.95	200.00
Farmland Ordinary	542	0.1697	695.00	871,493	4.43	73.73
Farmland Ordinary (Flood Prone Lands)*	0	0.1697	382.00	0	0.00	73.73
TOTALS	15,124			19,641,955

* As per Section 548(c) of the Local Government Act, vacant flood liable land or vacant coastal hazard liable land can be subject to a lower minimum rate.

The minimum rate will not apply to properties subject to a Voluntary Conservation Agreement under the National Parks and Wildlife Act 1974. The portion of the parcel of land that is subject to the conservation agreement is exempt from rates under section 555(1)(b1) of the Local Government Act 1993. Rates may be made and levied on the other part of the parcel of land proportionately.

## Rating Differential

Council has a differential rate in the dollar for properties categorised as business. The Business Ordinary ad valorem rate (rate in the dollar) is 150% of the residential ad valorem rate.

In addition to this Council has declared a designated area within the Byron Bay Business Centre, as a centre of activity in accordance with Section 529 of the Local Government Act. Business properties within this defined area will represent a sub-category for the business category known as Business Byron Bay CBD and will have an ad valorem rate being 200% of the Residential Ordinary ad valorem rate. The following map defines the properties identified within this ‘centre of activity’.

The Farmland Ordinary ad valorem rate is 73.73% of the Residential Ordinary ad valorem rate.

Map – Rating Sub Category - Business Byron Bay CBD

cid:image001.png@01D17AE2.E1F3BDA0

STATEMENT OF CHARGES TO BE LEVIED

In accordance with Sections 496, 496A, and 501 of the Local Government Act 1993, Council will levy annual charges for the following services:

· Sewerage

· Water

· Domestic Waste Management

· Non Domestic Waste Management

· Drainage (Stormwater Management)

In accordance with Section 502 of the Local Government Act 1993, Council will levy charges for actual use for the following services:

· Sewerage

· Water

· Liquid Trade Waste

Water, Sewerage and Waste Management Charges relating to non-rateable properties will be charged in accordance with Sections 496, 501 and 502 of the Local Government Act 1993. For the purpose of charging these non-rateable properties that actually use these services, the charges to be applied are the same as those charged against rateable properties as these charges are representative of use.

Waste Management Charges

In accordance with Section 496 of the Local Government Act 1993 (LGA), Council must make and levy an annual charge for the provision of Domestic Waste Management services for each parcel of rateable land for which the service is available.

Council’s waste management charging structure encourages customers to reduce the level of waste that ends up in landfill.

At the commencement of the 2016/17 financial year the domestic waste management charge will be applied for the services identified in the table below. A ratepayer may request to change their garbage MGB size once per annum per property free of charge. A bin changeover fee will apply for subsequent requests by the same ratepayer.

Where an urban domestic waste collection service is available but not used by a customer, that customer will be charged a single standard domestic waste collection service applicable for that type of property.

Vacant Properties (ie properties without a dwelling) within the urban domestic waste collection service area will be charged a Vacant Domestic Waste Charge.

Where a rural domestic waste collection service is available but not used by the customer, that customer will be charged a single ‘Rural Waste Availability Charge’, except where an exemption to the service has previously been granted.

In accordance with Section 501 of the LGA, Council will charge an annual Waste Management Charge for all non-domestic customers provided with a collection service identified in the table below.

Additional charges for both domestic waste and non-domestic waste are levied for each individual service in excess of a single service.

An annual Waste Operations Charge for on-going operations and future infrastructure requirements of the Council landfill and transfer station will be levied for each waste service (domestic and non-domestic).

Waste Collection Service Type	Annual Charge ($)	Number of Services	Estimated Yield ($)
Urban Domestic Collection Service - Annual Charge (Section 496)
Urban Domestic - Single Dwellings 3 MGB service
80 litre landfill MGB, 240 L recycle MGB & 240 L organics MGB	123.00	517	63,591
140 litre landfill MGB, 240 L recycle MGB & 240 L organics MGB (Standard Service)	260.00	6,891	1,791,660
240 litre landfill MGB, 240 L recycle MGB & 240 L organics MGB	386.00	1,508	582,088
Urban Domestic - Multi Unit Dwellings(MUD)
MUD - 3 MGB service per unit.
80 litre landfill MGB, 240 L recycle MGB & 240 L organics MGB	123.00	216	26,568
140 litre landfill MGB, 240 L recycle MGB & 240 L organics MGB (Standard Service)	260.00	905	235,300
240 litre landfill MGB, 240 L recycle MGB & 240 L organics MGB	386.00	127	49,022
MUD - 2 MGB service per unit (Council exempt Organics service)
80 litre landfill MGB & 240 L recycle MGB	123.00	5	615
140 litre landfill MGB & 240 L recycle MGB	260.00	49	12,740
240 litre landfill MGB & 240 litre recycle MGB	386.00	14	5,404
MUD – Council approved shared 3 MGB service between two units
240 litre landfill MGB collected fortnightly, 240 litre recycle MGB collected weekly & 240 litre organics MGB collected weekly	207.00	406	84,042
MUD – Council approved shared 2 MGB service between two units
240 litre landfill MGB collected weekly & 240 L recycle MGB collected weekly	207.00	378	78,246
Additional Recycling MGB collected fortnightly (per service)	86.00	83	7,138
Additional Organics MGB collected weekly (per service)	100.00	5	500
Vacant Domestic Waste Charge (vacant land in the urban collection area)	25.00	363	9,075
Sub-Total		11,467	2,945,989
Rural Domestic Collection Service – Annual Charge (Section 496)
Rural Domestic Waste Collection Service - 240 litre landfill MGB collected fortnightly, 240 L recycling MGB collected fortnightly	277.00	2,622	726,294
Rural Service Availability Charge	25.00	456	11,400
Sub-Total		3,078	737,694

Bin Changeover Fee
Landfill MGB size changeover fee (one changeover of landfill MGB size per property per annum per ratepayer is free of charge)	55.00	0	0
Sub-Total		0	0
Rural Commercial Collection Service – Annual Charge (Section 501)
Rural Commercial Collection Service - 240 litre landfill MGB collected fortnightly, 240 L recycling MGB collected fortnightly	433.00	51	22,083
Sub-Total		51	22,083
Urban Commercial Waste Collection - Annual Charge (Section 501)
Weekly collection of 140 L landfill MGB & 240 L recycling bin	420.00	192	80,640
Weekly collection of 240 L landfill MGB & 240 L recycling bin	481.00	974	468,494
Weekly collection of 140 L landfill MGB	420.00	17	7,140
Weekly collection of 240 L landfill MGB	481.00	140	67,340
Additional weekly collection of 240 litre recycling bin (per service)	108.00	321	34,668
Weekly collection of 240 L Organics MGB (schools, community centres and not-for-profit organisations subject to eligibility criteria)	100.00	0	0
Sub-Total		1,550	658,282
Waste Operations Annual Charge (Section 501)
Waste Operations Annual Charge - Residential	70.00	13,349	934,430
Waste Operations Annual Charge – Non-Residential	70.00	1,653	115,710
Sub-Total		15,002	1,050,140
TOTAL REVENUE			5,414,188

Stormwater Management Service Charge (Section 496A)

In accordance with Section 496A of the Local Government Act 1993 Council will charge a ‘Stormwater Management Service Charge’ against rateable properties for which the service is available. Council has identified the residential and business properties that are within Council’s urban stormwater catchment areas that will be levied this charge for the 2016/17 financial year.

The following charging methodology will be used by Council for the 2016/17 rating year using the guidelines released by the Division of Local Government, Department of Premier and Cabinet.

Charge Methodology

The Departmental guidelines provide Council with the opportunity to levy charges on a catchments area or global basis, while ensuring that the total income generated does not exceed the level of expenditure for new and additional stormwater management. Council has a large capital works program to complete for stormwater and therefore it has been adopted that a global approach will be used to enable significant works to be funded at a given time using all revenue levied, rather than waiting to collect enough funds in individual catchments. In accordance with these guidelines, councils still need to ensure equitable distribution of stormwater management services over time.

Properties categorised as Residential (Not being Strata Titled)

A flat charge of $25.00 for a Stormwater Management Service Charge is to be charged against each eligible assessment categorised as Residential within the urban stormwater catchment. This charge is uniform across all urban catchment areas to minimise administration costs.

This amount of $25.00 is the current upper charge limit for urban residential land stipulated in clause 125AA of the Local Government (General) Regulation 2005.

Properties categorised as Residential (Strata Units)

The cost of managing stormwater runoff from impervious surfaces is usually substantially less per residential strata lot than per standard residential property.

It is for this reason that a flat charge of $12.50 for a Stormwater Management Service Charge is to be levied against each eligible residential strata unit within the urban stormwater catchment. This charge is uniform across all urban catchment areas to minimise administration costs.

This amount of $12.50 has been recommended using the guidelines provided by the Division of Local Government, Department of Premier and Cabinet.

Properties categorised as Business (Not being Strata Titled)

A Stormwater Management Service Charge is to be charged against each eligible assessment (not being strata titled) categorised as business within the urban stormwater catchment area based on the total area of the assessment. A charge of $25.00, plus an additional $25.00 for each 350 square metres or part thereof by which the area of the parcel of land exceeds 350 square metres.

The criteria for charging business properties by using property areas has been recommended using the guidelines provided by the Division of Local Government, Department of Premier and Cabinet.

Exceptions to area based charging – Business Properties

After an analysis of business land areas is was discovered that certain business properties covering large property areas would incur significant charges for stormwater management that would not be reflective of the level of stormwater service provided by Council. These properties involve large portions of open space not being impervious in nature and therefore not producing an increased level of stormwater run-off.

Some examples of properties that fall into this category include:

· Bowling Clubs

· Golf Courses

· Caravan Parks

· Resorts

· Business properties populating a small portion of a total land area

Therefore, under these circumstances, Council officers have reviewed the Stormwater Management Service Charge to be applied to these types of properties so that a more equitable charge can be determined. This review process has involved an analysis of the impervious surfaces on each reviewed property to reflect a charging structure similar to business properties of a smaller land area. Properties with a land area in excess of 4,000 square metres have been reviewed in relation to the impervious surface area of the land, with the charge determined by grossing up the impervious surface area by a factor of 11%, in accordance with the assumptions made within the departmental guidelines. See example below:

Example

Total land area 50,000 sq metres

Impervious surface area* 1,000 sq metres

* The impervious surface area is calculated by identifying this surface type on individual properties using Council’s aerial photos and the GIS system.

Calculation of Area to be charged

As the departmental guidelines assume that 90% of business properties are impervious, the impervious surface is grossed up to determine the area of the land subject to the charge. That is:

Impervious area /90 x 100

= 1000 / 90 * 100

= 1111 square metres.

Applying charges recommended for business properties, the charge will be:

For the first 350 square metres $25.00

For the second 350 square metres $25.00

For the third 350 square metres $25.00

For the remaining square metres $25.00

Total charge $100.00

It should be noted that properties with an area less than 4,000 square metres are able to have the charge reviewed under the appeal process.

Properties categorised as Business (Strata Units)

A Stormwater Management Service Charge will be levied on each eligible business strata unit within the urban stormwater catchment area based on one of the following two scenarios:

Scenario 1 – Business Strata Units Only

If the strata complex contains only business properties (i.e. not mixed development) the charge per strata unit will be calculated by using a charge of $25.00 per 350m² of the land area occupied by the strata scheme (or part thereof),proportioned by the unit entitlement of each lot in the strata scheme. In the event that this approach results in charge of less than $5.00 per unit, a minimum charge of $5.00 will be levied on each strata unit.

This method of charging is consistent with the methodology used to charge non-strata titled business properties.

Scenario 2 – Business and Residential Strata Units (Mixed Development)

If the strata complex contains mixed development (i.e. properties rated as both business and residential) the dominant rating category of the total parcel of land, using data provided by the Valuer General, must be determined and charges will apply for Business strata units or Residential strata units as previously adopted. In the event that a mixed development is 50% residential and 50% business, Council has the discretion to determine whether to charge the property as a residential or business property.

Urban Land Exempt from the Stormwater Management Service Charge

The same exemptions that apply to non-rateable properties for other rates and charges also apply in respect of the stormwater management service charge pursuant to the Local Government Act.

In addition, the following properties are also exempted from this charge under the provisions:

· Rateable land owned by the Crown

· Rateable land under a lease for private purposes granted under the Housing Act 2001 or the Aboriginal Housing Act 1998

· Vacant Land

Councils are also not to levy the charge on properties where they do not provide a stormwater management service.

The following table shows the 2016/17 charge structure and associated yield amounts for the Stormwater Management Service Charge.

Property Type	Number of Properties	Annual Charge ($)	Yield ($)
Residential Properties (not strata titled)	7,326	25.00	183,150
Residential Strata Units (not within a mixed development)	2,204	12.50	27,550
Business Strata Units (not within a mixed development)	504	Varying Amounts (5.00 minimum charge)**	11,705
Business Strata Units (within a mixed development)	123	12.50	1,538
Business Properties (not strata titled)	565	Varying Amounts (25.00 minimum charge)**	67,525
Totals	10,814		291,928

** Varying Amounts: A single annual flat charge does not apply to Business Properties (as charges are based on an individual property’s impervious land area), or Business Strata Units not within a mixed development (as charges are based on the common property land area and strata unit entitlement for each strata complex). As a result, individual annual charges have been omitted form the above table.

Funds derived from the Stormwater Management Service Charge must be spent on transparent (i.e. on ground) works and the community must be advised of the proposed works and projects as part of the Operational Plan consultation process.

Details of expenditure on overall stormwater/drainage capital works can be found in Capital Works section of the Budget document as part of this Revenue Policy.

Water Charges

Council's water charging structure is made up of two tiers, a fixed annual charge for all properties and a usage charge based on actual water consumed. In addition a small amount of revenue is generated from fixed annual charges for fire services.

Fixed water charges for both Residential and Non-Residential properties are charged depending on water meter connection size and the number of services connected to the property.

Vacant land which does not have a water meter connected will be charged the equivalent of 50% of the 20mm Service Charge.

To properly reflect the water load a water connection can place on the system, fixed annual charges are proportional to the square of the size of the customer’s water supply service, which is in accordance with the NSW State Government’s “Best Practice Management of Water Supply and Sewerage Guidelines”.

The formula used to derive annual water fixed charges based on connection size is:

WF = WF₂₀x (D²/400)

Where: WF = Customer’s Annual Water Fixed Charge ($)

WF₂₀= Annual Water Fixed Charge for a 20mm

diameter water supply service connection ($)

D = Diameter of water supply service (mm)

Water Fixed Charge - Annual Charges (Section 501)

Residential Properties

*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
20mm Service	179	7,953	1,423,587
25mm Service	280	42	11,760
32mm Service	459	8	3,672
40mm Service	716	14	10,024
50mm Service	1,119	8	8,952
65mm Service	1,891	0	0
80mm Service	2,864	0	0
100mm Service	4,475	1	4,475
Vacant Land	90	176	15,752
Strata Unit (Residential)	179	2,196	393,084
Fire Service	238	9	2,143
Total		10,407	1,873,449

Non-Residential Properties

*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
20mm Service	179	455	81,445
25mm Service	280	155	43,400
32mm Service	459	45	20,655
40mm Service	716	88	63,008
50mm Service	1,119	61	68,259
65mm Service	1,891	2	3,782
80mm Service	2,864	9	25,776
100mm Service	4,475	10	44,750
Vacant Land	90	34	3,043
Strata Unit (Business)	179	709	126,911
Fire Service	238	55	13,094
Total		1,623	494,123

Water Usage Charges (Section 502)

A charge will be raised for the use of the Water Supply Service on a quarterly basis based on the usage recorded through the water meter or meters servicing each property. The charge will be based on an inclining block tariff and will apply on an annual basis as follows:

Residential Properties up to 450/kl per reading year $2.47 per kl

usage above 450/kl per reading year $3.70 per kl

Non-Residential Properties all water usage $2.65 per kl

· The estimated income from Residential water usage charges for 2016/17 is $4,384,135.

· The estimated income from Non-Residential water usage charges for 2016/17 is $2,081,740.

Sewerage Charges

Council’s sewerage pricing structure similar to the water pricing incorporates a two component pricing structure, a fixed annual charge for all properties and a usage charge based on water usage and discharge volume into the sewerage system.

An annual Sewerage Fixed Charge will apply to all single dwelling residential properties including strata title units. Land that is vacant with no existing premise connected to the council sewer system will be charged equivalent to 50% of the Residential Sewerage Fixed Charge.

The Sewerage Fixed Charge for Residential properties for 2016/17 will be $819.00.

The Sewerage Fixed Charge for Non-Residential properties is proportional to the size of the water supply service connection to the property in order to reflect the potential load placed on the sewerage system.

Properties which are not separately metered, and all Non-Residential Strata Title units will be charged a Sewerage Service Fixed Charge equivalent to that of a Non-Residential property with a 20mm water connection.

Land that is vacant with no existing premise connected to the council sewer system will be charged equivalent to 50% of the Non-Residential Sewerage Fixed Charge for a 20mm connection.

Sewerage Fixed Charge - Annual Charges (Section 501)

Residential Properties

*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
Residential Sewerage Service Fixed Charge	819	7,272	5,955,768
Strata Units (Residential)	819	2,201	1,802,619
Vacant Land – not connected to Sewer	410	294	120,393
Sewerage Access Charge 25mm (multi-occupancy)	1,280	28	35,840
Sewerage Access Charge 32mm (multi-occupancy)	2,097	7	14,679
Sewerage Access Charge 40mm (multi-occupancy)	3,276	13	42,588
Sewerage Access Charge 50mm (multi-occupancy)	5,119	8	40,952
Sewerage Access Charge 65mm (multi-occupancy)	8,651	0	0
Sewerage Access Charge 80mm (multi-occupancy)	13,104	0	0
Sewerage Access Charge 100mm(multi-occupancy)	20,475	0	0
Residential (with Sewer Pods)**	794	173	137,362
Totals		9,996	8,150,201

** Residential properties connected to Council’s sewerage system via a Sewer Pod device (New Brighton / Billinudgel areas) are charged a sewerage fixed charge of $777.00 which is $25.00 less than the standard residential charge. The $25.00 reduction per annum is to assist in paying for electricity costs incurred by customers in the use of the Sewer Pods.

Sewerage Fixed Charge - Annual Charges (Section 501)

Non-Residential Properties

*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
Non-Residential Properties (including Non-Rateable Properties)
Sewer Service Access Charge - Non-Residential Strata Units	819	693	567,567
Sewer Service Access Charge – Vacant Land	410	49	20,066
Non-Residential Properties (with Sewer Pods)**	794	9	7,146
Sewer Service Access Charge 20mm	819	403	330,057
Sewer Service Access Charge 25mm	1,280	141	180,480
Sewer Service Access Charge 32mm	2,097	42	88,074
Sewer Service Access Charge 40mm	3,276	73	239,148
Sewer Service Access Charge 50mm	5,119	51	261,069
Sewer Service Access Charge 65mm	8,651	2	17,302
Sewer Service Access Charge 80mm	13,104	10	131,040
Sewer Service Access Charge 100mm	20,475	7	143,325
Totals		1,480	1,985,274

** Non-Residential properties connected to Council’s sewerage system via a Sewer Pod device (New Brighton / Billinudgel areas) are charged a sewer fixed charge based on $777.00 which is $25.00 less than the standard residential charge. The $25.00 reduction per annum is to assist in paying for electricity costs incurred by customers in the use of the Sewer Pods.

Sewerage Usage Charges (Section 502)

A sewerage discharge factor applies to all sewerage infrastructure users. The discharge factor is applied to the total water usage for properties and reflects the typical load properties place on the sewerage system.

The Sewer discharge factor is the ratio of all wastewater discharged from a premises to the sewerage system to the total water consumption expressed as a percentage.

For residential properties, the discharge factor is 75% and therefore the charge per kilolitre (1,000 litres) is $1.85 (being 75% of the water usage charge).

Sewerage discharge factors for non-residential properties are determined by the type of activity undertaken on the property and are calculated as defined in the NSW Department of Water and Energy, Liquid Trade Waste Regulation Guidelines April 2009.

· The estimated income from residential sewerage usage charges for 2016/17 is $3,094,526.

Non-residential properties can have different sewerage discharge factors dependent on the nature of the business. The sewerage discharge factor (SDF) for non-residential properties has been determined using category of business guidelines set by the New South Wales Office of Water.

The sewerage usage charge for non-residential properties is therefore calculated by applying the business category SDF to a non-residential sewerage usage charge of $2.47 per kilolitre.

· The estimated income from non-residential sewerage usage charges for 2016/17 is $1,484,387..

Liquid Trade Waste Fixed Charge (Section 501)

Liquid Trade Waste means “all liquid waste other than sewage of a domestic nature.”

The purpose of this charge is to cover the costs incurred by Council for the administration and management (including inspections) of these systems.

The liquid trade waste classifications are based on the level of impact dischargers have on the sewerage system.

Liquid Trade Waste Annual Charge is charged on properties that discharge liquid trade waste but are not required to apply for Council approval.

Category 1 dischargers are those businesses which conduct an activity deemed by Council as requiring minimal pre-treatment and are considered low risk.

Category 2 dischargers are those businesses which conduct an activity generating medium to high level liquid trade waste that requires a pre-treatment equipment (such as a grease trap) to be installed.

Category 2S dischargers are those businesses which conduct an activity of transporting and/or discharging septic tank or pan content into the sewerage system.

Category 3 dischargers are those businesses which discharge large volumes of liquid trade waste (over 20 kl/d) to the sewerage system.

*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
*Service Type*	*Annual Charge ($)*	*Number of Services*	*Estimated Yield ($)*
Liquid Trade Waste – Annual Charge	31	6	248
Liquid Trade Waste – Category 1 - Residential	153	1	153
Liquid Trade Waste – Category 1	153	83	12,699
Liquid Trade Waste – Category 2	255	189	48,195
Liquid Trade Waste – Category 2S	255	1	255
Liquid Trade Waste – Category 3 (Large Industrial and Commercial Premises)	429	3	1287
Totals		285	62,837

Liquid Trade Waste Usage Charges (Section 502)

Liquid trade waste dischargers have a Trade Waste Discharge Factor (TWDF) added to their Sewerage Discharge Factor (SDF) to determine their total sewerage usage charge.

Like the SDF factors the TWDF factors have been determined using category of business guidelines set by the NSW Department of Water and Energy.

The trade waste usage charge for non-residential properties is therefore calculated by applying the business category TWDF against the liquid trade waste usage charge of $2.24 per kilolitre.

Usage charges will apply to Category 2 and 3 liquid trade waste dischargers and charges will be calculated as defined in NSW Department of Water and Energy, Liquid Trade Waste Regulation Guidelines April 2009.

· The estimated income from non-residential trade waste usage charges for 2016/17 is $265,976.

Non-Complying Trade Waste Discharge Users (Sections 501 and 502)

Properties that are technically non‐complying users of Council’s sewerage reticulation system will be levied a sewerage usage charge of $3.70 per kilolitre.

This charge is a valuable tool in achieving compliant sewerage infrastructure.

Council has issued advice to a property where a private sewer pumping station is not compliant. A three month period has elapsed and the premises remain non-compliant.

Non‐Complying Water Supply Users (Sections 501 and 502)

Properties that are technically non‐complying users of Council’s water supply will be levied a water usage charge of $5.30 per kilolitre.

This charge is a valuable tool in achieving compliance with water supply and private fire hydrant systems.

There are two possible scenarios on why this charge can be applied to a property:

1. Council has issued advice to the owner that no backflow device or private fire hydrant system has been installed where necessary. A three month period has elapsed and the premises remain non-compliant.

2. Council has issued advice to the owners that no backflow devices or fire hydrants maintenance report has been provided. A three month period has elapsed and the premises remain non-compliant.

Calculation of Usage Charges

Residential Property discharging Sewerage

The following formula indicates how total usage charges would be calculated for a residential property consuming water and discharging sewerage.

TUC = (C x UC) + (SDF x C x UC)

Where: TUC = Total Usage Charges ($)

C = Water Consumption (kilolitres)

UC = Water Usage Charge ($)

SDF = Sewerage Discharge Factor (%)

Non-Residential Property discharging Sewerage

The following formula indicates how total usage charges would be calculated for a non-residential property consuming water and discharging sewerage.

TUC = (C x UC) + (SDF x C x UCs)

Where: TUC = Total Usage Charges ($)

C = Water Consumption (kilolitres)

C = Water Usage Charge ($)

UCs = Sewerage Usage Charge ($)

SDF = Sewerage Discharge Factor (%)

Non-Residential Property discharging Sewerage & Trade Waste

The following formula indicates how total usage charges would be calculated for a non-residential property consuming water and discharging both sewerage and liquid trade waste.

TUC = (C x UC) + (SDF x C x UCs) + (TWDF x C x UCt)

Where: TUC = Total Usage Charges ($)

C = Water Consumption (kilolitres)

UC = Water Usage Charge ($)

UCs = Sewerage Usage Charge ($)

UCt = Liquid Trade Waste Usage Charge ($)

SDF = Sewerage Discharge Factor (%)

TWDF = Trade Waste Discharge Factor (%)

On-Site Sewerage Management Systems (OSMS) – Approval to operate Annual Fee

Commencing from 1 July 2013, Council will charge an annual fee for the Approval to Operate (ATO) an Onsite Sewer Management System (OSMS) that will be disclosed on the rate notice issued to each relevant ratepayer. The annual fee to be charged is related to the application for or renewal of approval to operate an OSMS. The fee per annum implemented for 2016/17 is to be $44.00 per OSMS or Equivalent Tenement. It is expected the fee will raise $151,580 per annum to be spent specifically on the management of OSMS systems by Council. This process will replace the current application based process for the renewal of an ATO.

In adopting the 2015/16 OSMS fee, Council also resolved (13-135) to develop a revised fee structure for the renewal of an ATO based on a tiered range of fees according to the pollution risk (ie high / medium / low), which will determine the frequency for inspections. This fee structure will be developed over time and implemented in a future financial period.

The revenue generated by the fees collected will be restricted with the funds generated used to fund OSMS related programs and activities, including an OSMS education and assessment program.

Asset Replacement Programs

Plant and Equipment

Plant and equipment to be disposed of or replaced has either reached the end of its economic life or is no longer required for Council's operations.

Motor Vehicles

Council's sedan type vehicles are traded at the time considered the most economically viable, taking into account age, kilometres travelled, changeover costs and market demands.

Land Assets

Council has identified property for review and potential sale in its Financial Sustainability Project Plan. Potential sale of property may occur from time to time.

Pricing Policy/Competitive Neutrality

Council's Pricing Policy is to recover full costs for consumer specific services except where a community service obligation exists to justify charging less than full costs. Full cost attribution is applied to all business activities. The following programs are considered to be of a commercial nature:

Category One Businesses

(Turnover greater than $2 million)

1. Water Supplies

2. Sewerage Services

3. Caravan Parks

BORROWINGS

New Loan Borrowings

It is anticipated that the following projects will be funded from new loan borrowings in 2016/2017:

Item ($'000)

General Fund $Nil

Water Fund $Nil

Sewer Fund $Nil

Total $Nil

Delivery Program Key Activities		OPERATIONAL PLAN ACTIONS				Community Strategic Plan Strategies
Delivery Program Key Activities		General Manager	Corporate and Community Services	Infrastructure Services	Sustainable Environment and Economy	Community Strategic Plan Strategies
1	Develop and implement the revised organisational structure.					CM1.3
2	Shift Council culture from compliance/risk aversion to being solution and outcome focused.					CM1.5
3	Improve the capacity of staff in areas of customer service, consultation, technology and leadership.	76, 78, 79	94, 95, 97			CM1.1
4	Develop and implement Balance Scorecard Performance Planning and Management System.	82				CM1.1
5	Initiate targeted employee engagement programs.	76				CM1.5
6	Develop and implement targeted and effective staff development initiatives.	76, 78, 82, 83				CM1.5
7	Achieve active participation in a suite of targeted recognition and encouragement programs.	83				CM1.5
8	Improve work health and safety.	84				CM1.5
9	Increase lifestyle health and wellbeing initiatives for staff.	84				CM1.5
10	Implement best practice in Integrated Planning and Reporting.	85	91	2, 6, 10		CM1.4
11	Embed Integrated Planning and Reporting in Council policies and systems.	85	91			CM1.1
12	Provide advice and disseminate information to internal stakeholders.		99, 100			CM1.3
13	Embrace digital technologies to increase community access and broaden engagement.			47		CM2.1
14	Build the capacity of Council to tailor engagement strategies to individual projects and initiatives.	76				CM2.2 EN1.1 EN1.3 EN1.4
15	Develop, encourage and support community participation in volunteering in Council programs and projects.				73	CM2.2 SC2.1
16	Develop stronger regional collaboration and strategic planning initiatives.			8, 10, 43-46, 50, 51	74,75	CM3.1 EC3.3 EC2.1 EC2.3 EN1.1 CI1.5 CI2.5
17	Develop partnerships with key stakeholders.		91,92,93	33, 34	75	EC1.5 EN1.2
18	Support effective advocacy through the development of productive relationships with State and Federal government agencies.		92	8, 13, 33, 34	74	CM3.1 SC1.1
19	Ensure compliance programs are responsive to demonstrated community needs and priorities.				60, 61	CM1.1
20	Facilitate community understanding of Council’s regulatory and compliance obligations.			50, 51	57	CM4.1 EN3.6
21	Remove unnecessary Council regulation/prescription.				55, 56	CM1.3
22	Promote best practice in the delivery of environmental, natural and built outcomes.			42, 49 54	57-59, 63-66, 71-73	CM4.1 EN2.1 CI1.7</